Update the contact settings for the place where renters see the wrong information. A syndicated listing site and an Aptly listing page use separate settings, so a change in one place may not update the other.
Choose the setting to update
Where the renter is | Setting to review |
A syndicated listing site, such as Zillow or Apartments.com | Syndication → Settings → Lead Notifications |
An Aptly listing widget or listing details page | Listings Settings contact field and default contact information |
A Contact Us form on an Aptly listing | Selected Contact Us Form, board, and form |
One listing differs from the rest | The individual listing’s contact and form overrides |
Before changing a shared setting, identify the contact, mailbox, or board your team wants to use. Check an individual listing for overrides before changing company-wide defaults.
1. Update the syndication feed contact
These steps apply to the updated Syndication workspace with separate Overview and Settings views. If your account does not show these views, contact Aptly Support.
- Open Locations.
- Under Marketing, select Syndication.
- Open Settings.
- In Lead Notifications, choose the contact source.
- Confirm the name, email, and phone are complete.
Property Leasing Agent
Use this option for the assigned property contact. Review the contact associated with the Unit and its contact details before relying on it for inquiry delivery.
Specified Contact Info
Use this option to enter a shared leasing contact or a specific team member. Enter Contact Name, Contact Email, and Contact Phone.
These settings supply contact information to the syndication feed. Provider display and processing are separate from Aptly’s widget settings. Check the public listing after the provider processes your update.
2. Choose the contact shown in the widget
- Go to Locations → Listings → Listings Settings.
- Find the Boards section.
- Review the selected board and choose the contact field used for its listings.
- Check that the relevant property or Unit contains the intended contact.
Choose the contact field that fits your board setup. A default field selection cannot supply missing contact details on the underlying record.
3. Connect a Contact Us form
Use a form when you want website inquiries to create cards on a board rather than rely on a contact email alone.
Create the form
- Open the board where renter inquiries should appear.
- Open Forms and create a form, or review an existing one.
- Add the prospect fields your team needs, such as name, phone, move-in date, and pets.
- Save the form.
Connect the form
- Return to Locations → Listings → Listings Settings.
- Find Contact Us Form.
- Enable Use Form.
- Select the destination Board and Form.
A submission creates a card on the selected board. Any tasks, notifications, or automations depend on that board’s configuration; selecting a form does not configure those workflows for you.
4. Set the default Contact Us information
- Open Locations → Listings → Listings Settings.
- Find Contact Us Information.
- Enter the contact details renters should use on your Aptly listing pages.
Review these details alongside your form and board contact selections so renters reach the same team throughout the listing experience.
5. Check individual listing overrides
- Open the listing.
- Find Leasing Contact Info and Contact Us form near the bottom of the listing settings.
- Review any listing-specific values and update them if needed.
These overrides replace the corresponding global listing settings for that listing. They do not replace the syndication feed’s separate Lead Notifications setting.
6. Verify the renter experience
- Open an affected listing’s Aptly preview and public widget page.
- Check the displayed contact and the Contact Us form.
- If a form was changed, coordinate a test submission with your team. Check for the card on the intended board and any configured notifications. Be aware that a test can trigger the board’s existing workflows.
- Check the syndicated listing separately after provider processing. In Syndication → Overview, select the property name to review its Exposure status and last-checked information, then verify the contact on the public listing. Waiting or not-yet-checked information is not proof of a missing listing or failed inquiry.
- If you changed a shared default, check another listing without an override as well.
Troubleshooting
What you see | Check and next step |
Zillow or another provider shows the old contact | Check Syndication → Settings → Lead Notifications, refresh the feed, and recheck the public page after processing. |
The provider is correct, but the Aptly page is wrong | Review the widget contact field, default Contact Us Information, and listing overrides. |
Only one listing has the wrong contact | Check that listing’s overrides and the contact record selected for its property or Unit. |
The widget contact is blank | Check the selected contact field and the underlying record’s contact details. |
A form submission creates a card on the wrong board | Review the selected board and form, including any listing-level override. Coordinate another test after correcting the selection. |
A lead card exists but the team was not notified | Review the receiving board’s configured notifications and automations separately from the form selection. |
If you still need help, send Aptly Support the listing record or URL, where the wrong contact appears, the expected contact source, and screenshots without private renter data. For form issues, include the form, destination board, and submission time.