Use email open tracking to review recorded open activity for messages sent from Aptly. Organization settings control whether tracking is enabled; your notification preferences control the alerts you receive.
Benefits of Email Tracking
- Review recorded open activity for a sent message.
- View the first and last recorded open times.
- Choose whether to receive Email Opened alerts in your notification settings.
Email Read Receipt tracking is only available for emails sent within Aptly.
How to Enable Read Receipt Tracking for All Users (Admin Only)
- Click your avatar. Then, click Settings.
- Under Company Settings, click Company Info & Team.
- Under Org Settings, click the Edit icon for Track Recipient Email Opens.
- Select Enable Open Tracking.
- Click Save.
How to View Read Receipts
The read receipt icon is located in the top right of the message window. Hover over this icon to see details.
Email Has Not Been Opened
A zero beside the icon means no open is recorded in this view. Hover over the icon to see the available details. Do not treat the count alone as proof that a recipient has or has not read the message.
Recorded Open Activity
The icon shows recorded open activity. Hover over it to view the available first and last recorded open times. This is not confirmation that a recipient read or understood the message.
Email Opened Alert
If Email Opened alerts are enabled in your notification preferences, you can receive notifications for recorded opens.
