When you sign up for Aptly Screening, you’ll need a way to collect application fees from customers as well as reconcile any screening charges with Aptly. You can also collect payments via Aptly Pay. You’ll just need to sign up for a Stripe Connect account through Aptly.
Configuring your Stripe Connect Account
When you use Stripe with Aptly, you’ll need to create a separate Stripe Connect account. The Stripe Connect account is specifically designed to work hand in hand with the applications, Aptly Pay, and reconciling your Screening fees.
You can use the same email address that you use with an existing Stripe account. You will also be able to access both with the same email address.
To connect a new Stripe Connect account, you’ll:
- Navigate to the Payments section of Company Settings.
- Click the Link Account button. A window will pop up to take you to Stripe to connect an account.
- You will be prompted to sign up for a Stripe Connect account that will handle the processing of your application fees. You can use the same email as an existing account, however, it will be a separate account to manage.
- Stripe will ask for business and banking information. In most cases, your Stripe Connect account will be validated within minutes.
How to Connect & Disconnect Multiple Stripe Accounts
Aptly now supports multiple Stripe accounts within your organization!
To add an additional Stripe account, click on the Stripe Continue Setup button under your default Stripe account.
A pop up will appear informing you that this will create an additional Stripe account; to continue on, click the Proceed button.
A new tab will open to the Stripe setup page, where you will repeat the same steps to fully setup your Stripe account.
You can distinguish your Stripe accounts by adding a custom Stripe Profile name.
How to Set a Primary Payment Account
To set the primary payment account for your organization, click the star next to the Active Stripe profile of your choice. If you disable this account, you will need to actively select another default account in the Payments section; if you do not select an account, the first active account on the screen will be set as your new Primary Payment account.
How to Select a Specific Stripe Account for a Location
To select a specific Stripe account for a Unit or Location, navigate to your Location or Listings in Aptly and click on the Marketing Info option in your card settings. From there, click into the Aptly Listings Details tab at the top.
In the top left side, you will see the option Aptly Pay Payment Account.
Primary Account Options
- You can set a primary payment account per unit / building. This will apply to any applications or tours taken at that location.
- a Payment account set on the specific Unit/ Location.
- a Payment account specified in Screening Management - Organization Settings under Billing Options for Screening, or in
- a Payment account set as the primary Stripe account for your company.
- The 'first' active payment account for your Aptly organization.
For Applications & Tour Requests, the payment account selected for deposit of funds will be chose based on this order of preference:
- You can set a 'primary' payment account for an org. If you do not, any operation that doesn't specify a payment account will simply choose the first active one.
- You can set a primary payment account per unit / building. This will apply to any applications or tours taken at that location.
- You can set a payment account for each form. This will apply to the form payment.
- You can set a payment account for showings on the board settings. This will apply to any tour requests going forward.
- You can set a payment account for applications in screening settings. This will apply to any application requests going forward.
Application Fee Options
By default, applicants are required to pay an application fee in order to successfully submit their online application. In order to collect this application fee, you will need to sign up for a Stripe Connect account that’s integrated with Aptly. Your Stripe Connect account will collect your desired application fee and concurrently pay the Aptly screening fee.
You have the option to set your Application Fee as you see fit. You’ll configure application fee settings in two places.
- Screening Management > Board Settings
- Screening Management > Organization Settings
How to Customize the Product Name on Transactions
You can customize how applicants will see the charge on their account. This will also help when searching through your Stripe account to view charges per location.
In Screening Management > Board Settings > Edit Collection, scroll down until you find Product Name on Stripe Invoice. It’s located between the Parking Policy and Application Templates.
There are 4 options to choose from:
- Location Name
- Company Name
- Company Name | Location Name
- Portfolio Name | Location Name
How to Process a Refund
There are two ways to process a refund - in Stripe or in Aptly.