Are you noticing that specific automations aren’t firing on your board? Use this guide to locate the automations log along with some potential fixes.
Where Can I Find the Automation Logs
Every automation has an automation log. You can find this by opening up the Automations on the board.
Then, for any automation, click on the 3 horizontal dots (More Menu) and select Logs.
You’re looking for anything in the log that is red - that means there was an error.
The error will explain why the automation didn’t run. You can alleviate the error by resolving the issue.
Automation Log for a Card
To view the automations specifically for a card, open the card.
- Click on the sparkly icon at the top of the card.
- Any automations that have fired will show a time stamp. Hover over the time stamp to view the exact time.
- An automation that didn’t run due to an error will have an error icon on it. If you hover over the icon, an error message will appear.
- Click on the 3 dots of the automation to:
- Mark it to Retry or Skip (if you don’t want it to fire for the specific card).
- View the automation logs for the automation.
- Edit the Automation.
SMS Automations
If you notice that your automations that are set to send an SMS message are not firing as expected. Look for these common mistakes:
- The phone number is set to HOME. In order for an SMS automation to send to a tenant, their phone number type should be set to MOBILE. Adjust this in your property management system so that it will update the tenant’s phone number type during the nightly sync.
- The phone number hasn’t been registered for A2P 10DLC.
Email Automations
- Check to make sure that the correct inbox is selected for the automation.
- Ensure that a template is selected for the automation.
- The contact type should apply to the applicable contacts on the board.
- The contacts on the cards should have email addresses.
- If sending from the assignee’s default inbox, make sure the assignee has a default inbox selected in their profile settings.
Support
If you’re stuck on why an automation didn’t fire, don’t hesitate to reach out to help@getaptly.com. Be sure to include screenshots of the automation, a link to the card, and an explanation of what you expected to happen with the automation.