AI Agents help your team handle conversations with prospects and residents. Depending on the channels and capabilities configured, an agent can answer calls, handle SMS or email, collect information, and create or update cards.
What are AI Agents?
AI Agents can act as the front line for leasing, maintenance, or other configured workflows. For voice calls, your ring settings determine whether the agent answers all incoming calls or follows a schedule. Expanded agents can also use SMS and email channels when enabled for your account. Configure each channel and its capabilities, then test the agent before relying on it for customer conversations.
Leasing, Maintenance, and Custom agent configurations support different workflows. The AI Agent Mini provides a receptionist option for general inquiries and routing. Use the relevant setup guide, review the knowledge and capabilities, and test your configuration.
What can the Leasing Agent do?
Using your published rental listings, the Leasing Agent can answer property questions, collect prospect requirements, and handle tour requests. Configure its card and showing capabilities to determine where information is saved and how tour requests are handled.
What can the Maintenance Agent do?
The Maintenance Agent can collect details about a resident’s request and provide approved guidance for routine issues. Configure its card and transfer capabilities for follow-up, and review and test your organization’s emergency escalation instructions before use.
What can the Custom Agent do?
A Custom Agent uses the role, data collection, and capabilities you configure for your workflow. If it should create or update cards, configure that capability and select the destination board and stage.
Want more details?
Request a demo with our sales team to learn more about what AI Agents can help your team with by emailing them at Sales@getaptly.com.