Aptly delivers real-time notifications when a recipient opens your message and displays the first and last time your message was viewed.
In this article you will learn:
Why email tracking is beneficial
How to enable read receipt tracking for all users
How to view read receipts
Benefits of Email Tracking
Immediately know when your message was opened
Confirmation of if and when a message has been opened without the recipient receiving a read receipt notification
Track how long it takes for recipients to respond after opening your message
How to Enable Read Receipt Tracking for All Users (Admin Only)
Click your avatar in the bottom left. Then, click Settings.
Under Company Settings, click Company Info & Team.
Under Org Settings, click the Edit icon for Track Recipient Email Opens.
Select Enable Open Tracking.
Click Save.
How to View Read Receipts
The read receipt icon is located in the top right of the message window. Hover over this icon to see details.
Email Has Not Been Opened
When a message has not been opened there will be a zero beside the icon. If you hover over the icon, you will see a notification stating 'Your email has not been opened".
Message Has Been Opened
When the recipient opens the message, the read receipt icon will reflect the number of times the recipient has opened the message. Hover over the icon to see when the message was first and last opened.
Email Opened Alert
An alert will appear when the recipient views your email.
An alert pops up in Aptly to notify you that your recipient has opened your message.
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Manage Email Opened alerts in your Notification settings. Go to Settings > Notifications.
