We all like to know how we are doing. It’s important to gauge our customers’ happiness and CSAT surveys allow you to take a feeling and turn it into data. Using the Company Happiness Dashboard, you can quickly check in with your customers whenever you want.
In this article, you will learn:
- How to find the Company Happiness Dashboard
- How to read the Company Happiness Dashboard
How to Find the Company Happiness Dashboard
The Company Happiness Dashboard is located under the heart icon in Aptly. Currently, it is located in the top right navigation bar.
How to Read the Company Happiness Dashboard
This dashboard is basically a report of all CSAT and NPS reviews that have been submitted. It shows the total CSAT and total NPS reviews with the aggregate All Time Score as a percentage along with the period score (whatever time period is selected from the drop-down menu).