At Aptly, every customer is assigned to a dedicated regional account team so you always have a direct line to the people who know your account best. Here's how to determine which team supports you.
Regional Teams
Your account team is determined by the state(s) where you manage properties.
West Team
Email: west@getaptly.com
The West team supports accounts in the following states:
Alaska, California, Colorado, Hawaii, Idaho, Kansas, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Washington, and Wyoming.
Note: Utah and Arizona are not covered by the West team — they fall under the East team.
East Team
Email: east@getaptly.com
The East team supports all remaining states, including:
Alabama, Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Utah, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin.
Enterprise Team
Email: enterprise@getaptly.com
If your company manages 800 or more doors, you are automatically assigned to our Enterprise team regardless of location. The Enterprise team provides dedicated support tailored to the needs of larger portfolios.
Quick Reference
Your situation | Your team | Contact |
Properties in western states (excluding UT & AZ) | West | |
Properties in eastern states + UT & AZ | East | |
800+ doors under management | Enterprise |
Not sure which team you belong to?
If you manage properties across multiple regions or aren't sure where your account falls, just reach out to either team and they'll point you in the right direction.