In this article, you will learn:
- Why using a JWT token is a more stable and reliable way to connect to RingCentral
- How to access the RingCentral Developer Console and create a JWT token
- Which app ID to use for Aptly’s integration
- How to configure your token settings (including access permissions and expiration)
- Where to paste the token in Aptly to complete the connection
Why Use a JWT Token for RingCentral?
Connecting via a JWT (JSON Web Token) is a more stable and reliable method for integrating with RingCentral, especially for long-term use and automated workflows. Unlike traditional OAuth methods that may require frequent re-authentication, JWT tokens provide a seamless and secure connection that doesn’t rely on user sessions.
While it does require a few extra setup steps up front, the tradeoff is fewer disruptions, less maintenance, and better performance over time—making it well worth the effort if you're aiming for a dependable integration.
Note
- For this integration to work, you must have a paid RingCentral account
- You must also have the RingCentral softphone installed on your desktop and mobile
- Only an Administrator of Aptly can enable the RingCentral Integration
- Once enabled, an Administrator can connect RingCentral phone numbers and extensions as personal or shared phone numbers in Aptly
- Users can enable their personal RingCentral lines
- RingCentral cannot be used with automations
- RingCentral is still in BETA due to a number of limitations with their platform. As we continue to address open concerns, we will make it more widely available. Reach out to help@getaptly.com if you want to be set up with the early version.
How to Create a JWT Token in RingCentral
Follow these steps to create a JWT (JSON Web Token) for your RingCentral integration with Aptly.
Step-by-Step Instructions
- Log in to the RingCentral Developer Console
- Access Your Credentials
- Click your profile name in the top-right corner.
- Select "Credentials" from the dropdown menu.
- Create a New JWT
- Click the "Create JWT" button.
- Label the Token
- Add a label of your choice (e.g.,
Aptly JWTorWorkTurbo JWT).
- Configure App Access
- Choose “Only specific apps of my choice.”
- Enter the following App ID:
- Click "Add App"
- You should now see an app named "Aptly JWT"
2QnrTolcXztekNVmanqzy7- Set Expiration
- Leave the Expiration Date (UTC) field blank to use the default.
- Generate Token
- Click "Create Token"
- Once generated, copy the token provided.
- Paste in Aptly
- Go back to the Aptly window or settings page.
- Paste the JWT token into the designated field.
Notes
- JWT tokens are used to securely authenticate with RingCentral APIs.
- Make sure to store your token securely. Avoid sharing it publicly.
Need help? Contact our team at help@getaptly.com