When you review the Automation Count or Automation Warnings widgets, you may see errors listed for certain automations. Below are the most common issues and how to resolve them.
Error: No Valid Email or SMS Recipient
What it means:
The automation attempted to send a message but couldn’t find the correct contact on the card.
How to fix:
- Open the card.
- Check the Details and Related tabs.
- Make sure the correct contact (such as a Resident, Owner, or Vendor) is attached with the right communication details (email or phone number).
- Save your changes and re-run the automation if necessary.
Error: Channel not found
What it means:
The automation was triggered, but the inbox or phone line was disconnected or the default inbox was not set for the assignee.
How to fix:
- Open the automation and confirm the correct inbox is selected.
- Reconnect the inbox.
- The assignee needs to set the Default Inbox under Settings > My Profile.
Tips for Preventing Future Errors
- Regularly review the Automation Warnings widget for new alerts.
- Keep contact and field data on cards up to date.
- Use test cards when creating or editing new automations.
- Monitor run counts in the Automation Count table to confirm automations are executing as expected.