As soon as an applicant completes the ID verification and Bank Connect (income verification) steps of the application, their results are returned instantly in a report.
How to Read the Identity Verification Section
To view the Identity report for any applicant, click into the household view of the application.
If an applicant completed the instant verification, you’ll see this icon under the Identity column. Click on the icon to open the report.
Identity Match
If the identity of the applicant is a match (DOB, Name, ID, and selfie are all matched), the summary at the top of the report will show that its a match.
You can scroll down to the Applicant Info section or click on Applicant Info in the menu bar below the summary.
Once in the Applicant Information section, you will find blocks with information gathered from the applicant and the Identification screening. If the ID status is a match, you’ll find Verified.
As you scroll down, you’ll find additional verifications of the ID. In the bottom right corner, you can find more details about the verifications that the ID was screened for.
Identity Requires Review
If there is a mismatch of information where the Date of Birth, Name, ID, or selfie are not matching with provided details from the applicant, the identity report will return as “Requires Review.”
When you scroll down to the Applicant Info section, you’ll find additional details on what didn’t match from the Identity Verification. In this example, the names didn’t match.
If you receive any reports with a status of Requires Review, take extra care to ensure that the details provided and verified are either truth or fraud.
How to Read the Income Verification Report
The Report
If the applicant connects their bank, you’ll see a checkmark at the top of the summary with the name of the applicant’s connected bank.
The overview shows an aggregate of the applicant’s banking information.
You’ll be able to find counts of Utilities and Past Rent Payments, along the the number of Pet Transactions and Non-Sufficient funds.
Under Income Source, the total net income is calculated along with a list of all income sources found from the connected bank. Additional fields show the average monthly payment, the last payment, payment date range, the range used in the calculation of the income source’s average payment, the income type, and the option to view more details.
Banking information will show the days that the bank account has been active along with the account month range. More details will reveal two graphs of data: total income and balance history for the date range.
Insights and metrics shows details about the history of the bank account including days active, days spent in overdraft, and any pet transactions (ideal when confirming if an applicant has a pet)
Transaction details shows all the line item details gathered from the bank connect. You can filter by type and select the account to view.
How to Mark the Report as Reviewed
At the top of the report, there are four fields to update (if needed).
Field | Description/Action |
Identity Documents | After reviewing the ID and Income verification sections, you can deem the documents as accepted or denied. This selection is reflected in the Approval Center |
Reported Gross Income | The applicant’s reported income from their application |
Monthly Net Income | Calculated from the bank connect. You can update it if it is different than what you calculate from bank connect and/or uploaded paystubs. |
Avg. Monthly Closing Balance | Collected from the bank connect details. It’s editable if you find the number is incorrect. |
Total Cash Available | Based on the bank connect report, the amount of cash available to the applicant. |