This article provides an overview of how Property Managers can invite residents to the Aptly Resident App, as well as key steps to help them complete registration successfully.
Sending an Invite to a Resident
- Navigate to the Locks section
Go to Locations → Locks → Manage Users in the Aptly Web App.
- Select the Resident user type
In the user management screen, choose “Resident” as the user type.
- Add the Resident’s email address
Enter the resident’s email address and Unit. Then, add user.
An invitation will be sent and will automatically include a link to download the Aptly Resident App (for iOS or Android) and a unique invite code.
- Confirm delivery
Remind residents to check their spam or junk folder if they don’t see the invite in their inbox.
What the Resident Will See
Residents will receive an email invitation that looks like this:
The email contains download links for the Resident App and an “Accept Invitation” button.
- If residents click “Accept Invitation” before downloading the app, they’ll be redirected to a page like this:
In this case, advise them to first download the app, then return to the email and click “Accept Invitation.”
Resident Registration Process
Once the app has been downloaded, residents will:
- Click “Accept Invitation” from the email, which will open the Resident App.
- Log in or create an account.
- Microsoft
- Apple ID
They can choose to sign in with:
Note: The login email does not have to match the one used for the invitation. This step is just to access the app.
- Create their account by entering their details, including +1 before their phone number.
- Verify with an OTP (One-Time Password) sent to their mobile device.
- Enter their invite code (if preferred).
The invite code can be found in the original invitation email.
After entering the 2FA code and invite code, the resident will be successfully registered and can begin using the app.
Tips & Troubleshooting for Property Managers
💡 Common Resident Issues and Fixes
- Resident didn’t receive the invite
Have them check their spam/junk folder or resend the invite from Manage Users.
- Resident clicked “Accept Invitation” before downloading the app
Advise them to first install the app from the App Store or Google Play, then return to the email and click “Accept Invitation” again.
- Invite code not working or expired
Delete the old invite and send a new one from Manage Users.
- Resident didn’t receive the OTP
Ensure the resident included +1 before their phone number during registration.
- App not opening correctly after clicking the invite
Confirm the resident is opening the email from the same device where the app is installed.