This guide walks you through how to invite yourself to Aptly Access, download the mobile app, and register your account. You’ll also learn how to invite your residents to the Resident App.
Invite Users to Aptly Access
- In the Aptly Web App, navigate to:
Locations → Locks → Manage Access
- Click Invite User and enter an email address to send an invitation.
Make sure users can access their inbox on their mobile phone.
- They’ll receive an invitation email that looks like this:
- Use the download links in the invitation email to install the Aptly Access App on your mobile device (available for iOS and Android).
Download the Aptly Access App
⚠️ If you clicked“Accept Invitation” before simply download the app first, then return to your email to continue.
Accept the Invitation and Create Your Account
- Once the app is downloaded, return to the invitation email and tap “Accept Invitation.”
- You’ll see the following screen:
- Tap “Get Started.”
- If you already have an account, sign in.
- If not, tap “Don’t have an account? Sign up.”
- Enter your account details.
Be sure to include the country code:
+1
- You’ll receive a One-Time Password (OTP) for two-factor authentication. Enter the code to verify.
Enter Your Invite Code
- After completing 2FA, you’ll be prompted to enter your invite code.
- This code is included in your initial invitation email.
- Enter the code as shown:
- Once complete, you’ll see the success screen:
Before using Aptly Access
- Bluetooth is enabled
- You’ve allowed all permissions requested by the app
If You Did Not Click “Accept Invitation”
If you skipped the Accept Invitation step in your email:
- Open the Aptly Access App.
- Enter the invite code from your original email.
Troubleshooting
If you’re having trouble setting up your account or accessing Aptly Access:
Issue | Possible Cause | Recommended Action |
Didn’t receive invite email | Email was filtered or blocked | Check your spam/junk folder or verify the address entered in Aptly. You can also resend the invite email by clicking on the opposing arrows for the user and clicking Resend Invite. |
Error after clicking “Accept Invitation” | App not downloaded before accepting | Download the app first, then return to your invite email and click Accept Invitation again. |
Invalid invite code | Code was mistyped or expired | Double-check the invite email or ask your admin to resend the invitation. |
Can’t log in | Account not created yet | Use Sign Up instead of Sign In, or verify that you entered your number with +1. |
Bluetooth not working | Permissions not enabled | Go to your phone’s settings and enable Bluetooth and Location permissions for Aptly Access. |
Still stuck?
Contact Aptly Support (help@getaptly.com) with a screenshot of your issue, and we’ll help you get back on track.