Inbox Insights deliver data you've never seen for an inbox. You can break down the actions in your inbox and translate them into graphs and numbers.
In this article, you will learn:
- About the benefits of Inbox Insights.
- How to access Inbox Insights.
- How to Navigate and Use Inbox Insights (interactive image).
Aptly Inbox Insights make it possible for you to see tangible data surrounding the activity that occurs in your company. You’re able to see the productivity of your team members and use Insights to improve performance.
Benefits of Inbox Insights:
- Get an overview of Inbox traffic
- Understand trends related to buildings or topics
- Use data for training and scheduling
How to Access Inbox Insights
- From the Inbox, click Inbox Configuration located at the bottom left corner of the inbox.
- Select Insights.
- Navigate to different sections of Inbox Insights by selecting the options on the left as well as any tabs on the page.
Here you'll be able to view different data related to the Inbox. You'll be able to view:
- General Insights - Data about the entire inbox with breakdowns by
- Conversation - volume, responsiveness, and busiest periods
- Topic - details about conversations about a specific topic
- Customer - individual customer insights including the frequency and types of
- Campaign - open and click rates, unsubscribes, and other details regarding bulk email campaigns (See: How to Send Bulk Email/SMS).
- Team Insights - Conversation data related to each team member
- Buildings Insights - Conversation data related to each building
How to Navigate Inbox Insights
Use the interactive image below to learn about each section of Inbox Insights.
The interactive image above details each section of Inbox Insights. Click on the 👆icon in the top right corner of the image to see all interactive areas of the image. You can also expand the image to full screen by clicking on the 2 opposing arrows in the bottom right of the image.