With Aptly, you can easily respond to messages in a quick and efficient way from your Inbox.
In this article you’ll learn:
How to Reply to, Reply All, and Forward a message.
How to add recipients to a message.
How to Reply to a Message
Selecting Reply sends a message to the original sender.
There are two ways to Reply to a message:
Click the arrow icon in the top right corner of the email.
Click the carrot icon, then click Reply.
How to Reply All to a Message
Selecting Reply All sends a message to the original sender and all other recipients on the To and Cc lines.
Click the carrot icon, then click Reply All.
Click the Replybutton at the bottom left of the message. This automatically replies to the sender and all recipients of the original email.
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Before sending, confirm that all recipients are in the To field.
How to Forward a Message
Forwarding sends a message to someone who is not in the To or Cc fields. Attachments included in the original message are automatically included when you forward them.
There are two ways to Forward a message:
Click the carrot icon, then click Forward.
Click the Forward button in the bottom left of the email window.
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To keep track of all communications for an email, you can simply Share a conversation with a team member and add comments. The email remains assigned to the original team member and all internal communication stays in one place.
Share a conversation quickly and easily with a team member. Notice how the email moves - it actually moves to the top of the inbox like it was a new message.
The shared conversation moves to the top of the queue along with a preview of the comment to the invited team member.
How to Add Recipients to a Message
You can add recipients to the To, Cc, and Bcc fields. Recipients in the Cc field are visible to everyone in the message, while recipients in the Bcc field are only visible to the sender.
To add a Cc or Bcc field, click Cc or Bcc.
To add recipients to the To, Cc, or Bcc fields, enter a recipient's name.
To remove a recipient, click X to the left of the recipient.
Finalize your message and select Send to deliver.
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Tip: Use communication templates to respond quickly and get more done. Your team's communication will be more efficient and consistent. Learn more here.
