You have the option of ordering pre-paired locks through Aptly or purchasing and pairing your own locks. If you’d like a hassle-free process, reach out to Sales@getaptly.com or your assigned Account Manager to get your locks order started.
How to Pair Your New Lock with Aptly Tours
Once you get your new lock, you’ll need to pair it with Aptly Access (our lock management app). We recommend initially pairing your new lock with a fictitious property created in your property management system or in Aptly. This will allow you to test out the functionality of the lock, scheduling, etc before putting it out in the wild.
Your lock will come with instructions to pair with TT Lock, but you’ll skip that and follow the steps below.
- Download and install the lock pairing app for Aptly from the Apple App Store. This app is to be used only by your team. We provide you with a company specific app to use with your customers.
- Turn on the Smart Lock.
- Enable Bluetooth on your iPhone.
- Put your lock in pairing mode (Varies from lock to lock. Refer to your provided documentation for more details).
- In the Aptly Pairing App, navigate to Nearby from the menu at the bottom.
- Tap Scan in the top right corner. Your lock should appear on the screen.
- Tap on it to pair with the Aptly App. Once paired, you’ll hear and/or see a confirmation of it on your screen.
- Navigate to Devices at the bottom, and link the lock with the location.
What Happens If I Can’t Pair the Lock?
Reach out to us at help@getaptly.com with details of the issue you are experiencing and if you are receiving any error messages. Provide us with the Lock details as well.