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Organize Your Inbox with Folders

Organize Your Inbox with Folders

Organize your emails in folders and hide or delete unnecessary folders.

Last updated on October 26, 2026

Use folders to organize conversations and find them later. This guide covers showing folders in the navigation, creating folders, and moving conversations. You can also use Inbox Rules to organize incoming emails.

How to View Folders

Open More beneath an inbox to choose which folders appear. The highlighted toggles control visibility; Topics and Contact Types are at the bottom.
Open More beneath an inbox to choose which folders appear. The highlighted toggles control visibility; Topics and Contact Types are at the bottom.

Inbox folders are not automatically enabled when you sync your inbox. Another way that Aptly lets you customize your workspace. To view any folders synced from your email provider:

  1. In the inbox, expand the inbox to view folders.
  1. Click the More Menu.
  1. Toggle on any folders, contact types, or topics that you want visible in the inboxes menu.

How to Add New Folders

You can add a folder in your email provider or from Aptly. If you add it in your email provider, allow time for the folder to sync before looking for it in Aptly.

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• In Gmail, folders are called labels. You’ll add a new label and it will appear as a folder in Aptly.

• In Outlook, you can create a new folder.

Add a New Folder in Aptly

After choosing Move To → Add folder, enter the folder’s Name and select Save. Save is disabled in this blank example.
After choosing Move To → Add folder, enter the folder’s Name and select Save. Save is disabled in this blank example.
  1. Open an email that you wish to put in a new folder.
  1. In the top right of the email, click on the More menu (3 vertical dots) > Move to.
  1. At the bottom of the folder list, select + Add folder. Enter the folder’s Name and select Save. Then select the folder when moving the email.

View the New Folder in the Inboxes Menu

Use the visibility toggles shown in How to View Folders above.

  1. Click on the More Menu (3 horizontal dots … ).
  1. Find the new folder at the bottom of the list and toggle it on. You’ll see the new folder at the bottom of your folders list.

How to Customize the MINE View

The Mine view includes Assigned to me, Following, Snoozed, Reminders, and Flagged. Use these views to return to conversations that need your attention. For the current navigation, see Using the Mine View. Within your personal inbox, you can show and hide folders, topics, and contact types.

Similar to showing the newly added folder (see above), you can toggle on/off folders, topics, and contact types for a quick filter. Any folders toggled on/off will be placed in a default order that cannot be changed.

You can add a folder, topic, or contact type to your favorites to get a personalized selection of folders.

A visible folder’s three-dot menu includes Add to Favorites. This example opens the menu for Sent under Leasing.
A visible folder’s three-dot menu includes Add to Favorites. This example opens the menu for Sent under Leasing.

  1. First, open More beneath the inbox and toggle on the folder so it appears in the leftmost navigation pane (pane 1). Then hover over that folder and click its three-dot menu.
  1. Then, select Add to Favorites. The Favorites tab will appear at the very top of the Inboxes Menu.
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You can also add any Shared Inbox folders to your Favorites tab.

How to Hide and Delete Folders

To hide a folder from your Inbox navigation, open More at the bottom of the folder list and turn off that folder’s visibility. Use the same toggles shown in How to View Folders above.

Manage folder or label deletion in your email provider. In Gmail, folders are called labels. Review your provider’s confirmation before deleting anything; hiding a folder in Aptly’s navigation is a separate action.

How to Move Existing Conversations to Folders

Open More actions → Move To and choose a folder. Add folder is at the bottom of the list.
Open More actions → Move To and choose a folder. Add folder is at the bottom of the list.

You now have all folders imported from your email provider and any folders created within Aptly. You can move existing emails into these folders easily.

  1. Click on a conversation from your Inbox.
  1. Click the vertical three dots for “More actions” in the upper right corner of the message and select Move to.
  1. Select an existing folder or create a new one.

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