Aptly Access
1. Getting started
What is Aptly Access?
Learn more about Aptly Access and how you can transition to keyless property management.
Aptly Access: Quick Start Guide
Learn the core steps to set up smart locks and start managing property access digitally.
Understanding user roles in Aptly Access
Identify and define different user roles in Aptly Access
Navigating the Locks Dashboard
Monitor lock status, check battery levels, and manage access
Aptly Access FAQs
Commonly asked questions for Aptly Access.
2. Lock setup & management
All About Smart Locks
Locks that Aptly Access offers
How to pair locks
Pair a Smart Lock in order to use it with Aptly Access.
How to assign paired locks to a unit
Quickly link a paired lock to the correct unit so showings, access, and resident permissions work as expected.
Unpairing and re-pairing locks
Complete these steps when replacing a lock, resetting a device, or troubleshooting connection issues.
Set the time zone on a paired lock
Calibrate the timezone on your paired lock.
Using locks on a main entry door
Use a Smart Lock on a main entry door.
3. Access & passcodes
Add the Access widget to Leases & Units
Add the Aptly Access Widget to the Leases and Units boards to access codes and invite renters to the unit assigned lock.
Invite & manage renter access
How to invite a resident to the Aptly Access resident app.
Providing Resident Passcodes
Generate backup Resident passcodes for their unit smart lock.
Manually generate a passcode
Provide a passcode directly to a prospect, tenant, or vendor
Generate & manage vendor/contractor passcodes
Generate one time use passcodes for vendors and contractors.
4. Tours
Setup: Getting started with Aptly Tours
Use Aptly Tours to seamlessly schedule showings for your properties.
Setup: Add the Tours widget to Renter Leads
Access each prospects tour requests in the Aptly Tours widget.
Setup: Set up Agent Led Tours
Use a Calendly account to schedule Agent Led Tours with Aptly Access
Setup: Override tour settings for a listing
Set unit specific tour settings when using Aptly Tours.
Tour Management: Managing Unit Availability and Tour Cancellations with Aptly Access
Automatically unpublish and/or cancel tours when a unit is unavailable or an application is approved.
Tour Management: Managing tour calendars
Use Aptly Tours Calendars to schedule showings for listed and published properties.
Tour Management: Manually approve scheduled tours
Manually review and approve all scheduled tours for Agents and Self-Showings
Tour Management: Manage scheduled tours on Renter Leads
Understand where to find scheduled tours and how to manage them.
Tour Management: Automations to set up with Tours
Move cards on the Renter Leads board automatically once a tour is completed.
Tour Management: Updating prospects when a property is leased
What to do when a property is no longer available but there are tours scheduled.
Communication: Understanding tour request emails
Emails that are sent on your behalf to prospects
Communication: Using Tours merge fields in templates
Use Aptly Tours merge fields to customize your communication templates on the Renter Leads board.
Tour Management: Troubleshooting Access Codes for Tours
How to help prospects with their code if they cannot generate it.
5. Apps
Registering for the Manager App
How to invite other users to the Manager App
Managing lock access in the app
Manage how users can operate in the Aptly Access app
Inviting residents from the NoKey app
How to invite a resident to the NoKey app from the Locks page.
NoKey app for self-guided tours
This article explains how the NoKey App works, what your prospects will experience, and how you can support them.